Conditions

General Terms and Conditions

1. SCOPE

The following terms and conditions apply to all orders placed by consumers and entrepreneurs through our online store.

A consumer is any natural person who enters into a legal transaction for predominantly neither commercial nor self-employed purposes. An entrepreneur is a natural or legal person or a partnership with legal capacity who acts in the exercise of his commercial or independent professional activities when carrying out a legal transaction.

The following applies to entrepreneurs: If the entrepreneur uses contradictory or complementary general terms and conditions, their validity is here conflicted; They only become part of the contract if we have expressly agreed to this.

2. CONTRACT  A sales contract was signed with.

By placing products in the online shop, we make a binding offer to conclude a contract for these products. You can add our products to your basket in the first place without any obligation and correct your entries at any time before submitting your binding order, using the correction tools provided and explained during the ordering process. The contract is completed when you accept the offer by clicking the order button for the products in the shopping cart. You will receive another confirmation email immediately after submitting the order.

3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

Language(s) that can be used to conclude the contract: German

We save the contract text and send you the order data and our terms and conditions in text format. For security reasons, the contract text is no longer accessible via the Internet.

4. DELIVERY TERMS

We deliver free of charge.

We only deliver by post. Unfortunately, it is not possible to collect the goods yourself.

We do not deliver to packing stations.

5. PAYMENT

The following payment methods are usually available in our store:

credit card

Enter your credit card information during the ordering process. Your card will be charged immediately after placing your order.

PayPal, PayPal Express

To pay the invoice amount via the payment service provider PayPal (Europe) S.à rl. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data and confirm the payment order. Payment is processed by PayPal immediately after the order is placed. You will receive more information during the ordering process.

Now by Klarna

In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment order. Your account will be debited immediately after you place your order. You will receive more information during the ordering process.

Google Pay

In order to pay the invoice amount through the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google and have Google activated. Payment function, log in with your Authorization access data and confirm the payment order. Payment is processed immediately after the order is placed. You will receive more information during the ordering process.

Apple Pay

The invoice amount will be transferred to the payment service provider Apple Inc. To transfer via., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, activate the Apple Pay function, identify yourself with your access data and payment instructions Confirm Payment process , will be carried out immediately after the order is placed. You will receive more information during the ordering process.

Klarna

In cooperation with the payment service provider Klarna Bank AB (publishing house), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive more information about the relevant payment option and the ordering process.

Buy an account through Klarna

The invoice amount is due 14 days after the goods have been dispatched and the invoice has been received.

6. RIGHT OF WITHDRAWAL

Consumers have the legal right of withdrawal as described in the cancellation policy. Entrepreneurs are not given the right to voluntary withdrawal.

7. TITLE RESERVATION

The goods remain our property until paid for in full.

For entrepreneurs the following also applies: We reserve ownership of the goods until all claims arising from an ongoing business relationship are fully resolved. You may resell the reserved goods in the ordinary course of business; You assign to us in advance, and we accept this assignment, all claims arising from this resale - regardless of whether the reserved goods have been combined or mixed with a new item - in the amount of the invoice. You remain authorized to collect claims, but if you fail to meet your payment obligations, we may collect the claims ourselves. At your request, we will release the securities to which we are entitled if the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

8. WARRANTIES AND GUARANTEES

8.1 DEFECT LIABILITY

Unless otherwise expressly agreed below, the legal right to liability for defects shall apply.

The following restrictions and reductions in time periods do not apply to claims based on damage caused by us, our legal representatives or vicarious representatives

* in case of injury to life, limb or health

* in case of intentional or gross negligence breach of duty and fraudulent intent

* in case of breach of essential contractual obligations, the fulfillment of which is necessary for the proper execution of the contract and on which the contractual partner can regularly rely (main obligations)

* if agreed within the scope of a warranty agreement, or

* As long as the scope of application of the Product Liability Act is clear.

Restrictions on entrepreneurs

In relation to entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract are valid as an agreement on the quality of the goods; We assume no liability for the manufacturer's public statements or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured products is one year from the transfer of risk.

The legal limitation periods for the right of recourse according to § 445a BGB remain unaffected.

Rules for traders

The obligation to inspect and report defects regulated in Article 377 of the German Commercial Code (HGB) applies to traders. If you omit the notification regulated here, the goods are deemed approved unless there is a defect that was not obvious during inspection. This does not apply if we have fraudulently concealed a defect.

8.2 WARRANTIES AND CUSTOMER SERVICE

Information about additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

9. RESPONSIBILITY

We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious representatives

* in case of injury to life, limb or health,

* in case of intentional or grossly negligent breach of duty,

* for warranty commitments if agreed upon or

* As long as the scope of application of the Product Liability Act is clear.

In case of breach of essential contractual obligations, the fulfillment of which is essential for the proper performance of the contract and on which the contractual partner can regularly rely (main obligations), the liability of us, our legal representatives or vicarious representatives, partly due to slight negligence, is foreseeable upon conclusion of the contract and is typically expected to occur. limited to the required damage.

Otherwise, claims for compensation are excluded.

10. DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (OS), which you can find here [https://ec.europa.eu/consumers/odr/]. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

-In English;

General Terms and Conditions
1. SCOPE
The following terms and conditions apply to all orders placed by consumers and entrepreneurs via our online shop.
A consumer is any natural person who enters into a legal transaction predominantly for purposes that are neither commercial nor self-employed. An entrepreneur is a natural or legal person or a partnership in a legal capacity acting in the exercise of their commercial or independent professional activity when carrying out a legal transaction.
The following applies to entrepreneurs: If the entrepreneur uses contradictory or supplementary general terms and conditions, their validity is contradicted here; they only become part of the contract if we have expressly agreed to this.
2. CONTRACTUAL PARTNERS, CONTRACTUAL CONSEQUENCES, POSSIBILITIES OF RECTIFICATION
Sales contract signed with RETSA SM LTD 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM 14985695.
By placing the products in the online shop, we are making a binding offer to conclude a contract for these products. You can place our products in the shopping cart in the first place without any obligation and you can correct your entries at any time before submitting your binding order, using the correction tools provided and described in the ordering process. The contract is concluded when you accept the offer for the products in the shopping cart by clicking on the order button. You will receive another confirmation email immediately after submitting the order.
3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE
Language(s) that can be used for the conclusion of the contract: German
We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.
4. DELIVERY TERMS
We deliver free of charge.
We deliver only by mail. Unfortunately, it is not possible to collect the goods yourself.
We do not deliver to packing stations.
5. PAYMENT
The following payment methods are usually available in our store:
credit card
Enter your credit card details during the ordering process. Your card will be charged immediately after placing your order.
PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et CA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, identify yourself with your access data and confirm the payment order. The payment transaction is processed by PayPal immediately after the order is placed. You will receive more information during the ordering process.
Immediately by Klarna
In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing your order. You will receive further information during the ordering process.
Google Pay
In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have Google enabled. Payment function, sign in with your Authorization access data and confirm the payment order. The payment transaction is processed immediately after the order has been placed. You will receive more information during the order process.
Apple Pay
To transfer the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, activate the Apple Pay function , identify yourself with your access data and payment instructions Confirm Payment will be processed immediately after the order is placed. You will receive more information during the order process.
Klarna
In cooperation with the payment service provider Klarna Bank AB (publisher), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment through Klarna is only available to consumers. Unless otherwise regulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. You will receive more information about the respective payment option and the order process.
Buy account via Klarna
The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.
6. RIGHT OF WITHDRAWAL
Consumers have the legal right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted the right of voluntary withdrawal.
7. TITLE RESERVATION

The goods remain our property until they have been paid in full.
The following also applies to entrepreneurs: We retain ownership of the goods until all claims arising from an ongoing business relationship have been fully settled. You may resell the reserved goods in the ordinary course of business; you assign all claims arising from this resale - regardless of whether the reserved goods are combined or mixed with a new item - to us in advance in the amount of the invoice amount and we accept this assignment. You remain authorized to collect the claims, but we may also collect the receivables ourselves if you do not fulfill your obligations payment. At your request, we will release the securities to which we are entitled if the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.
8. GUARANTEES AND WARRANTIES
8.1 LIABILITY FOR FAULT
Unless expressly agreed otherwise below, the statutory right of liability for defects shall apply.
The following limitations and shortening of time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
* in case of injury to life, limb or health
* In case of willful or grossly negligent breach of duty and fraudulent intent
* in case of breach of basic contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on which the contractual partner can regularly rely (main obligations)
* under a warranty promise, if agreed, or
* As long as the scope of application of the Product Liability Act is clear.
Restrictions on entrepreneurs
With regard to entrepreneurs, only our own information and the manufacturer's product descriptions contained in the contract apply as an agreement on the quality of the goods; we accept no liability for public statements or other advertising statements of the manufacturer. For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk.
The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.
Rules for traders
The obligation to inspect and report defects stipulated in Section 377 of the German Commercial Code (HGB) applies to traders.If you omit the notification stipulated therein, the goods are deemed to be approved unless there is a defect that was not apparent at the time of inspection.This does not apply if we have fraudulently concealed a defect.
8.2 WARRANTIES AND CUSTOMER SERVICE
Information on additional warranties that may apply and their precise conditions can be found together with the product and on the special information pages in the online shop.
9. RESPONSIBILITY
We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents
* In case of injury to life, limb or health,
* In case of a willful or grossly negligent breach of duty,
* for guarantee commitments, if agreed upon, or
* Insofar as the scope of application of the Product Liability Act is clear.
In the event of breach of essential contractual obligations that must be fulfilled for the proper performance of the contract and on which the contractual partner can regularly rely (main obligations), our liability, that of our legal representatives or vicarious agents, partly due to slight negligence, is limited to damage that could have been foreseen upon conclusion of the contract and whose occurrence should have typically been expected.
Otherwise claims for compensation are excluded.
10. DISPUTE RESOLUTION
The European Commission provides a platform for online dispute resolution (OS), which you can find here [https://ec.europa.eu/consumers/odr/]. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board